Tagum City has begun to welcome the Business Process Outsourcing (BPO)/Call Center/Contact Center industry, with several key players making their mark in the sector.

  • Gazmen eBusiness Solutions
  • Siblings Solutions (SiBS)
  • Sutherland Global Business Solutions
  • Jaeltrics Global Solutions
  • Uniquantum
  • Alfalink Total Solution Corp
  • JLU Global Solutions
  • AlinQ Global Solutions Corp
  • CSAF


Business Process Outsourcing (BPO) encompasses various types of services that organizations can delegate to external providers. Some common types of BPO include:

  1. Back Office Outsourcing: This involves outsourcing internal business functions such as accounting, human resources, data entry, and administrative tasks.
  2. Front Office Outsourcing: Also known as customer-facing outsourcing, it includes services like customer support, technical support, sales, and marketing.
  3. Offshore Outsourcing: In this type, companies outsource their business processes to service providers located in a different country. This often aims to take advantage of cost savings due to lower labor costs in offshore locations.
  4. Nearshore Outsourcing: Similar to offshore outsourcing, but the service provider is located in a nearby country with geographical proximity and potentially similar time zones. This type of outsourcing can help reduce cultural and communication barriers.
  5. Onshore Outsourcing: Companies outsource their business processes to service providers within the same country. While it may involve higher costs compared to offshore outsourcing, it offers benefits such as closer collaboration, easier communication, and adherence to local regulations.
  6. Knowledge Process Outsourcing (KPO): Unlike traditional BPO, KPO involves outsourcing high-value, knowledge-based tasks such as research and development, financial analysis, legal services, and consultancy.
  7. Information Technology Outsourcing (ITO): This involves outsourcing IT-related functions such as software development, maintenance, infrastructure management, and technical support.
  8. Legal Process Outsourcing (LPO): In LPO, legal services such as legal research, document review, drafting contracts, and intellectual property services are outsourced to specialized legal service providers.
  9. Finance and Accounting Outsourcing (FAO): Companies outsource finance and accounting functions such as accounts payable, accounts receivable, financial reporting, payroll processing, and tax preparation.


  • Accenture
  • Concentrix
  • Convergys
  • Teleperformance
  • Sitel
  • Telus
  • Alorica
  • IBM Solutions Delivery
  • Sykes
  • 24/7 Customer Philippines Inc
  • Genpact Services
  • IBex Global
  • Flatworld Solutions
  • VXI Global
  • Acquire BPO
  • Maersk Global Services
  • TaskUS
  • Hinduja Global Solutions (HGS)
  • Transcom Asia
  • Conduent
  • SPi Technologies
  • WiPro
  • AIG Shared Services Corp
  • ePLDT, Inc.
  • Crertih Inc
  • Metacom Solutions