Ordering Process
Browse common questions about this topic. Can't find what you need? Contact our team.
How do I place an order?
Ordering is simple: (1) Contact us with your product choice, quantity, and design details. (2) We send a free quotation and design mockup. (3) You approve the mockup and pay 50% downpayment. (4) We begin production. (5) You receive your finished order via delivery or pickup.
What is the minimum order quantity (MOQ)?
Most of our products have no minimum order — you can order as few as 1 piece. However, bulk orders of 50+ pieces qualify for volume discounts. For large orders (200+ pieces), contact us directly for the best possible pricing.
How long does the entire process take?
From design approval to delivery, standard production takes 7–14 business days depending on the product and quantity. Rush orders (3–5 business days) may be available for select products — ask your sales specialist about rush options.
Do I need to pay in full before production starts?
A 50% downpayment is required to begin production. The remaining 50% is due before delivery or upon pickup. For repeat corporate clients, we may offer net-30 payment terms upon approval.
Can I make changes after approving the design?
Minor changes (color adjustments, small text edits) can sometimes be accommodated if production has not yet started. Once printing has begun, changes are no longer possible. This is why we require careful review of the mockup before approval.
Can I cancel my order?
Orders can be cancelled before production begins for a full refund of your downpayment. Once production has started, cancellation is not possible as materials have been cut and printed specifically for your order.