The City Government of Butuan has implemented a new queueing system as part of the 2026 Business One-Stop Shop (BOSS), aiming to streamline public service delivery and reduce wait times for residents transacting with the local government.
The enhanced BOSS initiative, supported by the Department of Information and Communications Technology (DICT), features a technology-enabled queueing platform that allows citizens to secure their slots digitally, minimizing long lines and overcrowding at city hall service counters.
Under the new system, visitors can obtain queue numbers and track their turn remotely, making government transactions more convenient and efficient. The BOSS brings together various city government offices under one roof, processing business permits, clearances, and other essential documents in a single location.
Butuan City has been steadily accelerating its digital public services, and the new queueing system is the latest step in the city’s broader e-governance push. The initiative aligns with the national government’s goal of improving ease of doing business across Philippine cities and municipalities.
The city’s Comprehensive Development Plan and Executive-Legislative Agenda for 2026-2028 emphasize digital transformation as a key pillar of local governance. City officials expressed confidence that the improved BOSS will encourage more entrepreneurs and residents to formalize their businesses and access government services without hassle.
Butuan City, as the regional center of Caraga, serves as a model for other local government units in Mindanao looking to modernize their public service systems. The digital queueing system is expected to be expanded to other government offices in the coming months.
Read more about Butuan City developments and other Philippine city news at phshirt.com.